NAVIGATION
               SOCIAL
ADDRESS Velo Schils Interbike Unit 5,85 London Road, Marks Tey, Colchester, Essex, CO61EB United Kingdom
CONTACT e: interbikes@aol.com p: 01206 213730
TERMS AND CONDITIONS  
Passion for cycling since 1948
Velo Schils Interbike Terms and Conditions Velo Schils Interbike Ltd. RETURNS POLICY Your statutory rights are not affected by our Returns Policy. To the extent that any provision in our Returns Policy conflicts with your statutory rights, your statutory rights will prevail and the particular offending provision in our Returns Policy will be deemed inapplicable. If you are not completely satisfied with your purchase, simply return the item to us in its original condition within 14 days of receipt. Returned items should be unused and must be returned in original packaging with any tags attached. We will issue a full refund of the original purchase price upon receipt, excluding the original delivery charge. Alternatively, if preferred, we will exchange the item. You can return your purchase in person to any of our stores, or by post to the following address: Velo Schils Interbike Ltd., Unit 5 85 London Road. Marks Tey. Colchester. Essex CO6 1EB If returning by post please enclose a note with your name and order number, and whether you prefer an exchange or refund. To be eligible for a refund or exchange, goods must be returned in a re-saleable condition. That means your item must be unused and in the same condition that you received it. The item must be in the original packaging and returned with any accessories, labels and “free gifts” or bonus items. To complete your refund or exchange, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer. Please note: - Goods will only be accepted for return if they are sent back to us within 14 days of delivery unless we have notified you otherwise. - The item is your responsibility until it reaches us. Therefore, for your own protection we recommend that you send the parcel using a delivery service that insures you for the value of the goods. - The cost of returning the item to us is your responsibility unless the product is faulty or is being returned due to an error on our part. - We can't offer refunds or exchanges, unless faulty or not as described, for built-to-order and special order products such as custom frames, clothing bike builds, shoes, wheelsets. We're unable to accept cancellations for these orders, unless within 48 hours of the order being placed. This does not affect your statutory rights. CIRCUMSTANCES BEYOND OUR REASONABLE CONTROL We will make every effort to perform our obligations under the sale contract. However, we cannot be held responsible for delays or failure to perform if such delay or failure is caused by any circumstances beyond our reasonable control. In the event of a delay, we will perform our obligations as soon as reasonably possible. SPECIAL ORDER ITEMS By "special order item" we mean any goods which are not normally stocked by Velo Schils Interbike Ltd and have to be ordered directly from one of our suppliers/manufacturers. We require full pre-payment for all special order items. You should inspect the goods immediately upon receipt and report any damage via email or by phone within 24hrs. After that time, we assume that you have accepted the item(s).​ Special order goods are not returnable unless they are faulty or incorrect. We believe that there is plenty of opportunity during the consultation process to ensure that items you want to order will match to your specifications and requirements. CLEARANCE/SALE ITEMS Clearance/Sale items may have aesthetical imperfections which does not affect the performance of the product. Clearance/Sale items are sold as is and cannot be returned based on reasons stated above. For any questions regarding clearance items please email general@veloschils.com. We are always trying to provide as much information about clearance item as possible. PRE-ORDERING Please note that payments for pre-order products are taken in full when your order is placed. If you have paid using a Cycle to Work voucher, please note that your pre-order date is subject to change depending on when we receive your voucher and can release your order. This is because we can only allocate a frame to your build once full payment has been received.  Furthermore, your scheme may start salary deductions immediately (please seek advice from your chosen scheme provider if you are unsure about this point). Every effort is made to ensure that pre-order dates are accurate, but in some cases, it may be necessary for us to amend these dates. Under these circumstances, we will communicate any changes that apply to existing orders. COMPLAINTS If you are not entirely happy with your recent experience, please raise a complaint by contacting our team on general@veloschils.com. We aim to resolve your complaint as quickly as possible and if we are able to resolve your complaint within 2 weeks (we will try to resolve matters as efficiently as possible) we will send you a final response detailing our resolution. If we are unable to provide you with a final response within 2 weeks, we will send you a letter explaining the reason for delay and when we expect to issue you with a final response. Velo Schils Interbike Ltd. Unit 5 85 London Road. Marks Tey. Colchester. Essex CO6 1EB VAT NO. GB349801773 Company Registration Number: 6434374, Registered in England Telephone 01206 213730 Email general@veloschils.com
TERMS AND CONDITIONS  
Velo Schils Interbike Terms and Conditions Velo Schils Interbike Ltd. RETURNS POLICY Your statutory rights are not affected by our Returns Policy. To the extent that any provision in our Returns Policy conflicts with your statutory rights, your statutory rights will prevail and the particular offending provision in our Returns Policy will be deemed inapplicable. If you are not completely satisfied with your purchase, simply return the item to us in its original condition within 14 days of receipt. Returned items should be unused and must be returned in original packaging with any tags attached. We will issue a full refund of the original purchase price upon receipt, excluding the original delivery charge. Alternatively, if preferred, we will exchange the item. You can return your purchase in person to any of our stores, or by post to the following address: Velo Schils Interbike Ltd., Unit 5 85 London Road. Marks Tey. Colchester. Essex CO6 1EB If returning by post please enclose a note with your name and order number, and whether you prefer an exchange or refund. To be eligible for a refund or exchange, goods must be returned in a re-saleable condition. That means your item must be unused and in the same condition that you received it. The item must be in the original packaging and returned with any accessories, labels and “free gifts” or bonus items. To complete your refund or exchange, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer. Please note: - Goods will only be accepted for return if they are sent back to us within 14 days of delivery unless we have notified you otherwise. - The item is your responsibility until it reaches us. Therefore, for your own protection we recommend that you send the parcel using a delivery service that insures you for the value of the goods. - The cost of returning the item to us is your responsibility unless the product is faulty or is being returned due to an error on our part. - We can't offer refunds or exchanges, unless faulty or not as described, for built-to-order and special order products such as custom frames, clothing bike builds, shoes, wheelsets. We're unable to accept cancellations for these orders, unless within 48 hours of the order being placed. This does not affect your statutory rights. CIRCUMSTANCES BEYOND OUR REASONABLE CONTROL We will make every effort to perform our obligations under the sale contract. However, we cannot be held responsible for delays or failure to perform if such delay or failure is caused by any circumstances beyond our reasonable control. In the event of a delay, we will perform our obligations as soon as reasonably possible. SPECIAL ORDER ITEMS By "special order item" we mean any goods which are not normally stocked by Velo Schils Interbike Ltd and have to be ordered directly from one of our suppliers/manufacturers. We require full pre-payment for all special order items. You should inspect the goods immediately upon receipt and report any damage via email or by phone within 24hrs. After that time, we assume that you have accepted the item(s).​ Special order goods are not returnable unless they are faulty or incorrect. We believe that there is plenty of opportunity during the consultation process to ensure that items you want to order will match to your specifications and requirements. CLEARANCE/SALE ITEMS Clearance/Sale items may have aesthetical imperfections which does not affect the performance of the product. Clearance/Sale items are sold as is and cannot be returned based on reasons stated above. For any questions regarding clearance items please email general@veloschils.com. We are always trying to provide as much information about clearance item as possible. PRE-ORDERING Please note that payments for pre-order products are taken in full when your order is placed. If you have paid using a Cycle to Work voucher, please note that your pre-order date is subject to change depending on when we receive your voucher and can release your order. This is because we can only allocate a frame to your build once full payment has been received.  Furthermore, your scheme may start salary deductions immediately (please seek advice from your chosen scheme provider if you are unsure about this point). Every effort is made to ensure that pre-order dates are accurate, but in some cases, it may be necessary for us to amend these dates. Under these circumstances, we will communicate any changes that apply to existing orders. COMPLAINTS If you are not entirely happy with your recent experience, please raise a complaint by contacting our team on general@veloschils.com. We aim to resolve your complaint as quickly as possible and if we are able to resolve your complaint within 2 weeks (we will try to resolve matters as efficiently as possible) we will send you a final response detailing our resolution. If we are unable to provide you with a final response within 2 weeks, we will send you a letter explaining the reason for delay and when we expect to issue you with a final response. Velo Schils Interbike Ltd. Unit 5 85 London Road. Marks Tey. Colchester. Essex CO6 1EB VAT NO. GB349801773 Company Registration Number: 6434374, Registered in England Telephone 01206 213730 Email general@veloschils.com
SOCIAL ADDRESS Velo Schils Interbike Unit 5, 85 London Road, Marks Tey. Colchester Essex CO6 1EB United Kingdom CONTACT interbikes@aol.com 01206 213730 PASSION FOR CYCLING SINCE 1948 Home Team Events Custom Bikes Custom Clothing Contact